Frequently Asked Questions (FAQS)
Please select from the following list of categories and browse through these FAQs to find answers to commonly raised questions
Do you have a subscription program?
Yes. All Subscription orders receive a 10% discount. If you would like to place an order for any item(s) at regular intervals, we are happy to assist you. While this feature is currently being added to the site, please Contact Us with the details. Someone from our Customer Service team will contact you to further assist you with your order.
Do I need to have an account?
No. You can place your order as a guest. However, we recommend that you open an account on our website to enjoy all the benefits of our marketplace including personalized experience, recommendations, special offers, discounts and sales events.
Do you offer Gift Cards?
We are currently working on offering this service to our customers. Please let us know if this would be of interest to you and we will inform you as soon as gift cards are available for purchase.
Can I make changes to my order?
If you need to make changes to your order including cancelling, please click here to notify us immediately. We may be able to make changes if your order has not been processed. Unfortunately, we will not be able to make any changes if your order has been processed or shipped already.
Can I buy product in bulk or larger quantity
Yes. If you are interested in buying products in bulk or larger quantities, please Contact Us and share your requirements. We will be happy to assist you. If you qualify for our Volume Discount Program, we may be able to offer you discounts on your order.
Can I request a brand or product that is not listed on your site?
Absolutely. Although we cannot guarantee that we will be able to source products or brands requested by our customers, we will do our best to procure such products from our suppliers. We strive to provide solutions to our customers that matter most to them.
How can I advertise on your website?
We have several marketing and advertising opportunities to help your business and brand. Please send your information to us by clicking on the Contact Us button at the bottom of this page. Someone from our marketing and advertising team will contact you within three business days.
How can I find additional information about a product listed on the site?
Please contact us by submitting details about the product including item number, name, and type of information you need. Our merchandising team will be happy to provide you additional details.
How can I request information about the company?
Please contact us by submitting your details. Someone from our media relations team will respond to your inquiry within three business days.
How do I update my contact information?
You can update your account information by simply logging into your account with your user name or ID and password.
Is my personal information safe?
The security of personally-identifiable information is important to us. We maintain administrative, technical and physical safeguards to protect against unauthorized use, disclosure, alteration or destruction of the personally-identifiable information we collect on this website. We use Secure Sockets Layer (SSL) technology for our online transactions and this enables us to encrypt information that you provide to us. You should keep in mind, however, that no data transmitted over the Internet is 100% secure and any information disclosed online can potentially be collected and used by parties other than the intended recipient. As a result, while we strive to protect your information, we cannot guarantee or warrant the security of any information you transmit to or from our web sites.
Is this a secure website? Is my credit card information safe and secure?
This is a safe and secure website. We are aware of the concerns regarding the use of credit cards over the Internet. We do not store any of this information in our systems. We utilize a payment service hosted by a third party credit card processor to securely process all credit card information. You should keep in mind, however, that no data transmitted over the Internet is 100% secure and any information disclosed online can potentially be collected and used by parties other than the intended recipient. As a result, while we strive to protect your information, we cannot guarantee or warrant the security of any information you transmit to or from our web sites. Please also consult our Privacy Policy.
What are your shipping rates?
All orders over $49 ship for free! Orders below $49 will ship for varying rates. You can estimate your shipping cost on the cart page by entering your zip code.
What information can I manage in my account?
From your account dashboard you can view your recent orders, manage your shipping and billing addresses and edit your password and account details.
What is your return policy?
Certain products such as food items, cosmetics, intimate or sanitary goods, personal care items, digital downloads, gift cards, or final sale items are not eligible for return. Should you experience any challenges with your purchase, however, please notify us within 7 days of receiving your order.
Where is my order?
Orders are shipped within 24 to 72 hours after they are submitted. Tracking information is emailed once your order has shipped. You can also check the status of your order by entering your order number or tracking number in the form below.
Who are your carriers?
We use trusted carriers such as FedEx, UPS and USPS to get your packages to you as quickly as possible! The courier is automatically selected based on your geographical location (and cannot be chosen or changed). The good news is there is no impact to your shipping rate. It’s consistent, regardless of courier.
Why am I getting an error?
Still, have a question for us? Please contact us with your inquiry and provide any relevant information such as order number, product UPC code, etc. Someone from our team will respond back as soon as possible
